FREE SHIPPING POLICY:
*Free Shipping is only available to the Continental US (Lower 48 States)*
To receive free shipping for domestic orders your cart must meet the $75 requirement before sales tax and after any coupons are applied.
*Bulk/Wholesale Items Do Not Qualify For Free Shipping*
DOMESTIC SHIPPING POLICY:
Bull City Flavors will ship to any location in the United States and APO/FPO addresses. Shipping rates will vary based on shipment weight, location and shipping method.
Processing Times: Orders are usually processed within one to two business days although in some circumstances could take up to three business days. Orders ship from Durham, North Carolina.
**RESTRICTED SHIPPING/BULK QUANTITY FLAVORS**
Some of the flavors we carry have flashpoints that require them to be shipped via ground. When products listed under the restricted shipping/bulk quantity tab are added to a shopping cart, the shipping method will automatically default to ground shipping. Any orders that contain these products will be shipped via ground, even if other products in the order are not part of the Restricted Shipping flavor list. For more information on the flavors that are part of the restricted items list, please go to the Restricted Shipping tab on our web page.
- First Class Mail: This is the most cost effective method of shipping. In most cases you should receive your order within seven to fifteen business days. Large orders weighing over 13 ounces cannot be shipped First Class Mail. *USPS has changed how they handle first class packages. They state that first class can take up to fifteen days and that they may not be scanned once they have received them until delivery.*
- Priority Mail: This is a little faster than First Class and in most cases you should receive your order within three to six business days.
- Express Mail: This is the fastest possible shipping method and in most cases you should receive your order within one to four business days.
*PLEASE NOTE – flavors listed under the Restricted Shipping tab must be shipped via ground, therefore orders containing these items will not be eligible for USPS Express Mail service and in some cases, for USPS Priority Mail service
FED EX SHIPMENTS- Please note, FedEx does not pick up from our facility on the weekend. If you place a FedEx order on Friday, it likely will not ship out until Monday.
- FedEx Ground: 1 to 7 days depending on distance to destination from Durham, NC
- FedEx Home Delivery: 1 to 7 days depending on distance to destination from Durham, NC (This option cannot be used if the package is being delivered to a business)
- FedEx 2Day: Delivery is usually 2 business days
- FedEx STANDARD OVERNIGHT: Delivery is next day under most circumstances. *PLEASE NOTE – flavors listed under the Restricted Shipping tab must be shipped via ground, therefore orders containing these items will not be eligible for this service.
At Bull City Flavors we are committed to providing our customers with the highest level of customer service. If you receive a product that is damaged, please send an email to firstname.lastname@example.org, Please reference your order number with the email. You must notify us of the issue within 14 days of receipt. For sanitary reasons, we are unable to accept returns for any liquid products. We always welcome feedback from our customers so please do not hesitate to contact us with any concerns.