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Shipping & Returns

SHIPPING:

Bull City Flavors will ship to any location in the United States and APO/FPO addresses.  Shipping rates will vary based on shipment weight, location and shipping method.

Processing Times:  Orders are usually processed within one to two business days although in some circumstances could take up to three business days.  Orders ship from Durham, North Carolina.

**RESTRICTED SHIPPING/BULK QUANTITY FLAVORS**

Some of the flavors we carry have lower flashpoints, therefore they must be shipped via ground. When products listed under the restricted shipping/bulk quantity tab are added to a shopping cart, the shipping method will automatically default to ground shipping. Any orders that contain these products will be shipped via ground, even if other products in the order are not part of the restricted shipping/bulk quantity flavor list. For more information on the flavors that are part of the restricted items list, please go to the Restricted Shipping/Bulk Quantity tab on our web page.

**AT THIS TIME, WE ARE UNABLE TO SHIP ITEMS THAT ARE ON THE RESTRICTED SHIPPING/BULK QUANTITY LIST INTERNATIONALLY – WE APOLOGIZE FOR ANY INCONVENIENCE**

Shipping Methods:

  • First Class Mail:  This is the most cost effective method of shipping.  In most cases you should receive your order within seven to fifteen business days.  Large orders weighing over 13 ounces cannot be shipped First Class Mail. *USPS has changed how they handle first class packages. They state that first class can take up to fifteen days and that they may not be scanned once they have received them until delivery.*

  • Priority Mail:  This is a little faster than First Class and in most cases you should receive your order within three to six business days.
  • Express Mail:  This is the fastest possible shipping method and in most cases you should receive your order within one to four business days.

*PLEASE NOTE – flavors listed under the Restricted Shipping/Bulk Quantity tab must be shipped via ground, therefore orders containing these items will not be eligible for USPS Express Mail service and in some cases, for USPS Priority Mail service

  • FedEx SHIPMENTS- Please note, FedEx does not pick up from our facility on the weekend. If you place a FedEx order on Friday, it likely will not ship out until Monday.

  • FedEx Ground: 1 to 7 days depending on distance to destination from Durham, NC

  • FedEx Home Delivery: 1 to 7 days depending on distance to destination from Durham, NC (This option cannot be used if the package is being delivered to a business)
  • FedEx 2Day: Delivery is usually 2 business days
  • FedEx STANDARD OVERNIGHT: Delivery is next day under most circumstances. *PLEASE NOTE – flavors listed under the Restricted Shipping/Bulk Quantity tab must be shipped via ground, therefore orders containing these items will not be eligible for this service
  • Flat Rate: Usually ships via USPS but can go FedEx Ground and can take 3 to 7 business days to arrive depending on the distance to destination from Durham, NC

Shipping Methods For Orders Going to Canada: There are no guarantees on delivery times

  • USPS First Class Parcel: 15-30 days delivery time depending on location. The most cost effective method for small, lightweight packages but the longest time in terms of transit.
  • USPS International Priority: 10-20 days delivery time depending on location. Generally faster and more reliable than first class
  • FedEx International Economy:  4-10 days depending on location. More reliable than USPS. Cannot be used to ship to a PO Box.
  • FedEx International Priority:  2-5 days depending on location. More reliable than USPS. Cannot be used to ship to a PO Box.

*PLEASE NOTE – flavors listed under the Restricted Shipping/Bulk Quantity tab must be shipped via ground, therefore orders containing these items will not be eligible for USPS International Priority or FedEx International Priority

International Shipping Methods:

(Australia, New Zealand, United Kingdom, South Africa, Italy, Singapore)

There are no guarantees on delivery times

**AT THIS TIME, WE ARE UNABLE TO SHIP ITEMS THAT ARE ON THE RESTRICTED SHIPPING/BULK QUANTITY LIST INTERNATIONALLY – WE APOLOGIZE FOR ANY INCONVENIENCE**

  • FedEx International Economy:  4-15 days depending on location. Cannot be used to ship to a PO Box.
  • FedEx International Priority:  2-10 days depending on location. Cannot be used to ship to a PO Box.

Free shipping on orders over $75 (United States Only):  Orders over $75 (after any coupons and before shipping and sales tax) qualify for free shipping.  Orders that qualify for free shipping generally ship USPS Priority Mail but in some cases may ship First-Class Mail, FedEx Ground.

Signature Confirmation: All orders with a value over $300 USD will automatically receive and require signature confirmation. For customers that require signature confirmations on their orders there is an additional fee charged by USPS which can be purchased here.

Delayed, Damaged or Missing Shipments:  We strive to ship orders as quickly as possible but once the package leaves our facility we have no control over it.  We can assist you in resolving the problem with the carrier after you have contacted them to obtain as much information about the issue as possible.

 

INTERNATIONAL SHIPPING POLICY

 At this time, the only countries outside the US where we will ship is Canada, Australia, New Zealand, United Kingdom, South Africa, Italy and Singapore. 

  • For orders shipping outside the US, Bull City Flavors is able to ship flavoring only at this time. We do not ship to PO boxes.
  • Free shipping does not apply to orders shipping outside of the US, regardless of order size. International orders will ship via Fed Ex, DHL or USPS. Method of shipment will be at the discretion of Bull City Flavors.
  • If an order is rejected or held by the customer’s country customs department, the customer will remain responsible for the full invoice amount. If a package is returned to Bull City Flavors, refunds may be issued for the products only, shipping charges will not be refunded.
  • In addition to our shipping fee, the customer is responsible for any taxes, duties or any other fees associated with the order. The customer is considered the importer of record and is responsible for abiding by and understanding the laws of their country.
  • Bull City Flavors will not alter or modify invoices or product labels. All items shipped outside the US must be declared.

 

RETURNS:

At Bull City Flavors we are committed to providing our customers with the highest level of customer service.  If you receive a product that is damaged please send an email to support@bullcityflavors.com.  Please reference your order number for a return authorization and so that we may send out a replacement.  You must notify us of the issue within 14 days of receipt.  Unfortunately for sanitary reasons we are unable to accept returns or offer refunds for any liquid products.  We always welcome feedback from our customers so don't hesitate to contact us with any concerns.

 

Send emails to support@bullcityflavors.com or enter your information here:

 

 

RETURNS:

At Bull City Flavors we are committed to providing our customers with the highest level of customer service.  If you receive a product that is damaged please send an email to support@bullcityflavors.com.  Please reference your order number for a return authorization and so that we may send out a replacement.  You must notify us of the issue within 14 days of receipt.  Unfortunately for sanitary reasons we are unable to accept returns or offer refunds for any liquid products.  We always welcome feedback from our customers so don't hesitate to contact us with any concerns.

 

Send emails to support@bullcityflavors.com or enter your information here:

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