DOMESTIC SHIPPING POLICY:
Bull City Flavors will ship to any location in the United States and APO/FPO addresses. Shipping rates will vary based on shipment weight, location and shipping method.
Processing Times: Orders are usually processed within one to two business days although in some circumstances could take up to three business days. Orders ship from Durham, North Carolina.
**RESTRICTED SHIPPING/BULK QUANTITY FLAVORS**
Some of the flavors we carry have flashpoints that require them to be shipped via ground. When products listed under the restricted shipping/bulk quantity tab are added to a shopping cart, the shipping method will automatically default to ground shipping. Any orders that contain these products will be shipped via ground, even if other products in the order are not part of the Restricted Shipping flavor list. For more information on the flavors that are part of the restricted items list, please go to the Restricted Shipping tab on our web page.
*PLEASE NOTE – flavors listed under the Restricted Shipping tab must be shipped via ground, therefore orders containing these items will not be eligible for USPS Express Mail service and in some cases, for USPS Priority Mail service
FED EX SHIPMENTS- Please note, FedEx does not pick up from our facility on the weekend. If you place a FedEx order on Friday, it likely will not ship out until Monday.
At Bull City Flavors we are committed to providing our customers with the highest level of customer service. If you receive a product that is damaged, please send an email to firstname.lastname@example.org, Please reference your order number with the email. You must notify us of the issue within 14 days of receipt. For sanitary reasons, we are unable to accept returns for any liquid products. We always welcome feedback from our customers so please do not hesitate to contact us with any concerns.
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